Robotics Technical Support Engineer - Incident Solver

Amazon

North Reading (MA)

On-site

USD 90,000 - 158,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Robotics Technical Support (ARTS) is seeking an experienced engineer to join our team. You will diagnose and resolve complex robotic system issues, deliver timely solutions, and lead high-severity incident response within a global network of robotic fulfilment centres.

The role requires 4+ years in software development or technical support, scripting, troubleshooting, and Agile/Scrum experience. We offer comprehensive benefits and a competitive salary in MA locations.

Qualifications

4+ years of software development or 4+ years of technical support experience.
Experience scripting in modern program languages.
Experience troubleshooting and debugging technical systems.
Experience in agile/scrum or related collaborative workflow.
Experience troubleshooting and documenting findings.

Responsibilities

Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.