Robotics Technical Support Engineer – Diagnostics & Incidents

Amazon; Westborough (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off (PTO)

401(k) Plan

RSUs and sign-on options

Job summary

Amazon Robotics Technical Support (ARTS) team is looking for a talented, experienced engineer to join us. We provide 24x7 mission-critical support to robotic fulfilment centres around the world.

As a Technical Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions. The shift for this role is Tuesday - Saturday from 9-5 PM EST.

Qualifications

• Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's in computer science, engineering, mathematics or equivalent.
• Experience with Linux/Unix operating systems.
• Experience in an AWS environment including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
• Experience working with databases and SQL.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience in scripting or programming (Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or others).
• 4+ years in a technical role, preferably in support engineering or system administration.

Responsibilities

• Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
• Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
• Lead high-severity incident response, coordinating cross-functional collaboration to drive rapid resolution.
• Develop technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Skills

Linux/Unix experience

AWS environment

Databases/SQL

Scripting languages

4+ years in technical role

Education

Bachelor's degree in Electrical/Mechanical Engineering or CS/Math

Job description

Amazon Robotics Technical Support (ARTS) team is looking for a talented, experienced engineer to join us. We provide 24x7 mission-critical support to robotic fulfilment centres around the world.

As a Technical Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions. The shift for this role is Tuesday - Saturday from 9-5 PM EST.