Robotics Support Engineer — 2nd Shift (4pm–12am EST)

Standard Bots; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Employee Stock Options

Medical/Dental/Vision Insurance

401(k)

Job summary

Standard Bots is seeking a dedicated Technical Support Engineer to cover the 4pm–12am EST shift. You will diagnose, troubleshoot, and resolve robotic system issues, guiding customers through configuration and deployment best practices.

Collaboration with engineering and product teams will drive continuous improvement, and you will contribute to a robust knowledge base. Applicants should hold at least an Associate degree in a technical field and bring 2+ years of robotics/automation support

Qualifications

• Associate degree or higher in a technical field.
• Ability to work the second shift 4pm–12am EST.
• 2+ years in technical support, field service, or a related role in robotics, automation, or technology.
• Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation.
• Willing to travel up to 25% for training, customer support visits, or team events.

Responsibilities

• Provide technical support to customers from 4pm to 12am EST via phone, email, video calls, and ticketing systems.
• Diagnose and resolve issues with Standard Bots robots.
• Guide customers through troubleshooting, configuration adjustments, and best practices for robot deployment and operation.
• Collaborate with engineering, product, and field service teams to resolve complex issues promptly.
• Document technical issues, solutions, and customer interactions in the CRM system.
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Identify patterns in support requests and surface actionable feedback to product and engineering teams.
• Own ticket management processes and suggest process improvements.
• Meet or exceed support KPIs including response time, resolution time, and customer satisfaction.

Skills

Troubleshooting

Technical communication

Multitasking

Travel readiness

Education

Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field

Job description

Standard Bots is seeking a dedicated Technical Support Engineer to cover the 4pm–12am EST shift. You will diagnose, troubleshoot, and resolve robotic system issues, guiding customers through configuration and deployment best practices.

Collaboration with engineering and product teams will drive continuous improvement, and you will contribute to a robust knowledge base. Applicants should hold at least an Associate degree in a technical field and bring 2+ years of robotics/automation support