Robotics Technical Support Engineer

Amazon; North Reading (MA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon Robotics is seeking a Support Engineer for the ARTS team to diagnose and resolve complex robotic system issues in a fast-paced environment. You will collaborate with cross-functional teams to ensure rapid resolution and maintain high system reliability.

The role requires 4+ years in software or technical support, a strong engineering background, and proficiency with AWS, Linux, and scripting. The position includes a Tue-Sat 9-5 EST shift and comprehensive benefits.

Qualifications

• 4+ years of software development or 4+ years of technical support experience.
• Bachelor's degree or above in Electrical/Mechanical Engineering or CS/Maths.
• Ability to present complex technical information to executives and non-technical leaders.
• Strong analytical skills, attention to detail, and clear communication.
• Experience scripting or programming in Python, Shell, Java, C/C++, Perl, or similar.
• Experience in AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda).
• Experience with Linux/Unix and SQL databases.
• 4+ years in a technical role, preferably in support engineering or sysadmin.

Responsibilities

• Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
• Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
• Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
• Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Skills

4+ years of software development or 4+

Strong communication skills

Scripting or programming languages

Problem solving and debugging

AWS environment experience

Education

Bachelor's degree or above in Electrical/Mechanical Engineering or CS/Maths

Tools

AWS (VPC, EC2, S3, SQS, CloudFormation, Lambda)

Linux/Unix

SQL databases

Ruby/Perl or other languages

CloudFormation & Lambda

Job description

Amazon Robotics is seeking a Support Engineer for the ARTS team to diagnose and resolve complex robotic system issues in a fast-paced environment. You will collaborate with cross-functional teams to ensure rapid resolution and maintain high system reliability.

The role requires 4+ years in software or technical support, a strong engineering background, and proficiency with AWS, Linux, and scripting. The position includes a Tue-Sat 9-5 EST shift and comprehensive benefits.