Robotics Support Engineer

USTBC ABB Installation Products Inc.

Auburn Hills (MI)

On-site

USD 80,000 - 110,000

Full time

2 days ago

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Job summary

ABB's Robotics division seeks a skilled Robotics Technical Support Specialist to deliver expert technical assistance to customers, partners, and internal teams for ABB Robotics products and systems at Auburn Hills, MI. You will diagnose issues, resolve challenges, and support successful operation of robotic solutions, communicating with customers and sales teams to identify needs and opportunities.

This on-site role requires hands-on troubleshooting, collaboration with engineering and field

Qualifications

Bachelor's Degree with 4+ years of experience or equivalent combination as stated.
4+ years of technical support, field service, or engineering in robotics/automation.
Experience with robotics, PLCs, or automation systems is required.
Programming or scripting in industrial environments is a plus.
Willingness to travel 10-20% and on-call availability.

Responsibilities

Provide escalation technical support for ABB Robotics products and software via phone, email, and remote tools.
Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
Analyze customer problems, identify root causes, and recommend solutions.
Collaborate with engineering, product management, and field service teams to resolve complex issues.
Document cases, solutions, and best practices in internal support systems.
Deliver high level of customer service while meeting response time and quality targets.