Robotics Field Service Engineer

Jatca Inc.; Auburn Hills (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in robotics is seeking a full-time Robotics Field Service Engineer to ensure seamless operations and exceptional customer service. In this role, you will perform emergency repairs, support system integrations, and provide customer training while maintaining strong relationships and managing expectations effectively. Ideal candidates will have extensive experience and technical knowledge in robotics and customer service.

Qualifications

• Experience of 5+ years in electronics and mechanics preferred.
• Ability to travel extensively.
• Experience with robotic applications like welding and sealing.

Responsibilities

• Perform emergency repairs and support system integration of ABB robots.
• Provide informal training on robots to customers.
• Maintain strong customer relationships through effective communication.

Skills

Troubleshooting

Customer Service

Communication

Mechanical Aptitude

Education

Associate's Degree in a technical discipline

Tools

PLC Communications

Robotic Peripherals

MS Word

Excel

PowerPoint

Job description

We are currently seeking a full-time Robotics Field Service Engineer to join our team. The ideal candidate must have at least 5 years of experience and be familiar with IRC5 ABB robots.

Mission Statement:

Responsiveness, communication, and continuous follow-up are key components of providing excellent customer service.

As a member of our Robotics Service Team, this position has a high impact on corporate revenues and customer servicing. The engineer acts as the primary interface between the customer and the company, significantly influencing the company's image. Efficient follow-through and communication are essential.

Main Accountabilities:

1. Perform emergency repairs of company system equipment in the field (on-call position)
2. Support system integration of ABB robots in build shops and at end-user sites
3. Perform robot program changes, including logic, software, and path modifications
4. Perform mechanical repairs or replacements as needed
5. Provide informal training on robots or systems to customers
6. Have knowledge of PLC communications and robotic peripheral equipment
7. Maintain strong customer relationships through effective communication, even under high pressure
8. Proactively support customer needs
9. Identify work activities during slow periods
10. Travel on short notice and handle air travel demands
11. Submit sales leads for additional robotic and system opportunities
12. Communicate work location and status daily

Challenges:

• Interface with Lead Center, Channel Partners, and End Customers
• Manage demanding customer expectations
• Meet internal and external customer needs in a timely manner

Knowledge, Skills, and Experience:

• Associate's Degree in a technical discipline or equivalent education/experience
• 2-5+ years of electronic and mechanical experience
• Experience troubleshooting through deductive reasoning
• Experience with applications like spot welding, arc welding, painting, or sealing (2-5+ years)
• Mechanical aptitude for repairs and replacements
• Knowledge of PLC communications and robotic peripherals
• Willingness to travel extensively
• Proficiency in MS Word, Excel, PowerPoint
• Excellent verbal communication skills
• Ability to work independently with minimal supervision
• Strong organization and detail orientation
• Customer service experience highly desirable
• Sound judgment in analyzing issues
• Ability to manage execution effectively