Robotics Technical Support Specialist

USTBC ABB Installation Products Inc.; Auburn Hills (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

ABB's Robotics division seeks a skilled Robotics Technical Support Specialist to deliver expert technical assistance to customers, partners, and internal teams for ABB Robotics products and systems at Auburn Hills, MI. You will diagnose issues, resolve challenges, and support successful operation of robotic solutions, communicating with customers and sales teams to identify needs and opportunities.

This on-site role requires hands-on troubleshooting, collaboration with engineering and field

Qualifications

• Bachelor's Degree with 4+ years of experience or equivalent combination as stated.
• 4+ years of technical support, field service, or engineering in robotics/automation.
• Experience with robotics, PLCs, or automation systems is required.
• Programming or scripting in industrial environments is a plus.
• Willingness to travel 10-20% and on-call availability.

Responsibilities

• Provide escalation technical support for ABB Robotics products and software via phone, email, and remote tools.
• Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
• Analyze customer problems, identify root causes, and recommend solutions.
• Collaborate with engineering, product management, and field service teams to resolve complex issues.
• Document cases, solutions, and best practices in internal support systems.
• Deliver high level of customer service while meeting response time and quality targets.

Skills

Technical robotics experience

Troubleshooting skills

Robot programming

Customer-facing support

Willingness to travel

Education

Bachelor's Degree with 4+ years experience

Associate's Degree with 6+ years experience

High School Diploma with 8+ years experience

Tools

ABB Robotics products

Industrial automation tooling

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Robotics Technical Support Manager

The Robotics Technical Support Specialist provides expert technical assistance to customers, partners, and internal teams for ABB Robotics products and systems.

This role is critical in ensuring high customer satisfaction by diagnosing issues, resolving technical challenges, and supporting the successful operation of robotic solutions. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model onsite located at our Auburn Hills, MI location.

Your Role and Responsibilities:

• Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools.
• Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
• Analyze customer problems, identify root causes, and recommend effective solutions.
• Collaborate with engineering, product management, and field service teams to resolve complex issues.
• Document cases, solutions, and best practices in internal support systems.
• Deliver a high level of customer service while meeting response time and quality targets.

Qualifications for the Role:

• Bachelor's Degree and 4+ years' experience, Associate's Degree and 6+ years' experience OR High School Degree and 8+ years' experience.
• Minimum of 4 years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems.
• You are immersed in and enjoy working with Robotics and Automation; experience in technical support, field service, or industrial automation.
• Experience with ABB Robotics products is preferred.
• Programming Experience, such as robot programming, or scripting in industrial or technical environments preferred.
• Strong troubleshooting and analytical skills.
• Willingness to travel 10-20%.
• This is an on call position which may include nights and weekend technical support as needed.
• You are at ease communicating in English, Spanish is a plus.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affiniative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affiniative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]