Robotics Field Service Pro

Jatca, Inc; Auburn Hills (MI); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in robotics is seeking a full-time Robotics Field Service Engineer to ensure seamless operations and exceptional customer service. In this role, you will perform emergency repairs, support system integrations, and provide customer training while maintaining strong relationships and managing expectations effectively. Ideal candidates will have extensive experience and technical knowledge in robotics and customer service.

Formación

• Experience of 5+ years in electronics and mechanics preferred.
• Ability to travel extensively.
• Experience with robotic applications like welding and sealing.

Responsabilidades

• Perform emergency repairs and support system integration of ABB robots.
• Provide informal training on robots to customers.
• Maintain strong customer relationships through effective communication.

Conocimientos

Troubleshooting

Customer Service

Communication

Mechanical Aptitude

Educación

Associate's Degree in a technical discipline

Herramientas

PLC Communications

Robotic Peripherals

MS Word

Excel

PowerPoint

Descripción del empleo

We are currently seeking a full-time Robotics Field Service Engineer to join our team. The ideal candidate must have at least 5 years of experience and familiarity with IRC5 ABB robots.

Mission Statement:

Responsiveness, communication and continuous follow-up are key components of providing excellent customer service to our customers.

As a member of the our Robotics Service Team, the Robotics Field Service Engineer position has a high impact on corporate revenues and on effectively servicing customers. This person is a primary interface between the customer and the Company and plays a significant role in determining the Company’s image as viewed by the customer. The field organization is greatly dependent on this person’s efficient follow-through and communications.


Main Accountabilities:

1. An On call position to perform emergency repairs of Company system equipment in the field
2. Provide system integration support of ABB robots to designated build shops as well as the end users
3. Perform robot program changes such as logic, software and path alterations through either off-line or on-line methodology
4. Have mechanical aptitude for performing any mechanical component repair or replacement
5. Provide robot specific or systems training in an informal environment to customers as required
6. Have knowledge of PLC communications and other robotic peripheral equipment
7. Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships
8. Ability to be proactive to support customer needs
9. Strong initiative in finding work activities during slow periods
10. Capable of traveling on short notice and handle rigors of air travel
11. Submit Sales leads for additional Robotic and system opportunities
12. Communicate work location and status daily

Challenges:
Applicant will need to interface with Lead Center, Channel Partners and End Customers
Demanding Customers
Meeting internal / external Customers Needs & expectations in Timely manner

Knowledge, Skills, Experience:
Minimum Associates Degree in a technical discipline,
Alternatively, possess a special combination of education & Experience and / or demonstrated accomplishments
Good electronic and Mechanical Experience (2-5+ years Experience)
Troubleshooting through deductive reasoning
Related applications experience preferred: Spot welding, Arc welding, paint & Sealant applications, etc. (2-5+ years Experience)
Have mechanical aptitude for performing any mechanical component repair or replacement
Have knowledge of PLC communications and other robotic peripheral equipment
Strong desire to travel
Knowledge of MS Word, Excel, PowerPoint
Excellent Verbal communication Skills
Ability to communicate with customers (External & internal) in high pressure situations and maintain strong customer relationships
Excellent organization Skills – Detail Oriented
Customer Service Background Highly Desirable
Ability to work with little or no supervision
Analyze issues and use of sound judgment
Manage execution