Robotics Performance Engineer: Fix, Triage & Playbooks

Dexory; Yalesville (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Private health care (Bupa)

Life insurance

Income protection

Pension plan (4+% employee, 5% ER)

Employee assistance program

25 holidays per year

Meals onsite in Wallingford

Team events

Job summary

Dexory is seeking a proactive robotics troubleshooter to diagnose and resolve robot issues, triage from L1, and directly interact with robots and ROS topics. You will document fixes and build repeatable playbooks to prevent recurrence, while mentoring L1 and Deployment teams to reduce escalations.

Eligible candidates should have a technical degree in engineering/robotics/CS or equivalent hands-on experience, with Linux CLI proficiency and a structured problem-solving mindset.

Qualifications

• Linux and command-line confidence; willingness to learn ROS quickly.
• Structured troubleshooting: form a hypothesis, test, discard, repeat.
• Clear written communication is essential for playbooks and handovers.
• Robotics exposure welcomed but not essential.

Responsibilities

• Take robot issues from L1 and monitoring; triage, diagnose and resolve.
• Work directly on robots: read logs, inspect ROS topics and services, interact with CAN, check/configure, disable sensors when safe, restart services; request version rollback from V&V when a release is implicated.
• Investigate connectivity problems, mapping/annotation issues, tower faults, and mission/deployment failures.
• Escalate to L3 or Engineering with a clean, evidenced handover: what you saw, what you tried, what you ruled out.
• Write and maintain a playbook for every repeat issue you resolve; keep knowledge base current.

Skills

Linux CLI

ROS basics

Structured troubleshooting

Clear written communication

Education

Technical degree in engineering/robotics/CS

Tools

ROS

CAN bus

Job description

Dexory is seeking a proactive robotics troubleshooter to diagnose and resolve robot issues, triage from L1, and directly interact with robots and ROS topics. You will document fixes and build repeatable playbooks to prevent recurrence, while mentoring L1 and Deployment teams to reduce escalations.

Eligible candidates should have a technical degree in engineering/robotics/CS or equivalent hands-on experience, with Linux CLI proficiency and a structured problem-solving mindset.