Robot Reliability & Troubleshooting Engineer

Dexory; Wallingford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare via Bupa with 24/7/

Life insurance

Income protection

Pension: 4+% employee with option to a

Employee Assistance Programme - mental

25 holidays per year

Full meals onsite in Wallingford

Team events

Job summary

Dexory in Wallingford, CT is seeking a hands-on robotics field engineer to triage, diagnose, and resolve robot issues on deployment. You will read logs, inspect ROS topics, interact with CAN, adjust configurations and restart services as needed.

You will document repeat problems into playbooks, train L1 and Deployment teams, and collaborate with Fleet Reliability to address root causes, all while maintaining clear written communication and composure under pressure.

Qualifications

• A technical degree in engineering, robotics, computer science or similar, or equivalent hands-on experience; robotics exposure welcome but not essential.
• Linux and command-line confidence; willingness to learn ROS quickly.
• A structured troubleshooting instinct: form a hypothesis, test it, discard it, move on.
• Calm under operational pressure - robots fail at inconvenient times and people will be waiting.
• Clear written communication - the playbook matters as much as the fix.

Responsibilities

• Take robot issues from L1 and monitoring; triage, diagnose and resolve.
• Work directly on robots: read logs, inspect ROS topics and services, interact with CAN, check and change configuration, disable sensors where safe, restart services; request a version rollback from V&V when a release is implicated.
• Investigate connectivity problems, mapping and annotation issues, tower faults, and mission or deployment failures.
• Know when to stop. Escalate to L3 or Engineering with a clean, evidenced handover - what you saw, what you tried, what you ruled out.
• Write and maintain a playbook for every repeat issue you resolve, so the next person does not start from scratch.
• Train and support L1, Deployment and Service so fewer issues need to reach you; keep the knowledge centre and post-release digest current.
• Feed recurring problems to Fleet Reliability so they are fixed permanently rather than handled repeatedly.

Skills

Linux

ROS (Robot Operating System)

Analytical troubleshooting

Written communication

Education

Engineering degree or equivalent hands-on experience

Tools

CAN

Logs analysis

Configuration management

Job description

Dexory in Wallingford, CT is seeking a hands-on robotics field engineer to triage, diagnose, and resolve robot issues on deployment. You will read logs, inspect ROS topics, interact with CAN, adjust configurations and restart services as needed.

You will document repeat problems into playbooks, train L1 and Deployment teams, and collaborate with Fleet Reliability to address root causes, all while maintaining clear written communication and composure under pressure.