Robotics Ops Coordinator | Flexible Hours & Field

serverobotics.com; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Serve Robotics seeks an Operations Coordinator to manage daily deployments, coordinate Field Agents and Piloting teams, and streamline operational workflows. You will ensure SOP adherence, monitor performance metrics, and drive improvements across the delivery network.

This onsite role requires flexibility, strong problem-solving, and the ability to lift up to 50 lbs as needed. Ideal candidates will have a 3+ year background in operations or logistics, a Bachelor’s degree or equivalent, and

Qualifications

• Bachelor's degree or equivalent in related field.
• 3+ years in operations, logistics, or customer service.
• Strong organizational, collaboration, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Experience with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours, including evenings and weekends.
• Valid U.S. driver's license and ability to lift up to 50 lbs.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time to minimize service disruptions.
• Ensure SOPs are followed with safety and quality standards.
• Open or close depots per schedule.
• Track key operational metrics to measure efficiency.
• Implement new processes and ensure team adoption and compliance.
• Assist the Sr. Operations Supervisor in daily decision-making.
• Support onboarding and training of new Operations Associates.
• Provide ad hoc operational support across field operations and projects.

Skills

Operations coordination

Logistics management

Organizational skills

Problem solving

Excel

Google Sheets

Data analysis

Communication

Team collaboration

Flexible hours

Education

Bachelor's degree or equivalent in related field

Tools

Excel

Google Sheets

Google Docs

Google Drive

Job description

Serve Robotics seeks an Operations Coordinator to manage daily deployments, coordinate Field Agents and Piloting teams, and streamline operational workflows. You will ensure SOP adherence, monitor performance metrics, and drive improvements across the delivery network.

This onsite role requires flexibility, strong problem-solving, and the ability to lift up to 50 lbs as needed. Ideal candidates will have a 3+ year background in operations or logistics, a Bachelor’s degree or equivalent, and