Remote Robotics Field Operations Coordinator

Robovative; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

R.O.B.O. - Robotics Operations & Business Oversight LLC seeks a remote Field Service Engineer to support warehouse robotics operations. You will rectify bot errors in the field, coordinate with remote teams and customers, and ensure accurate issue reporting to maintain uptime.

The role requires hands-on hardware troubleshooting, parts replacement, and strong communication skills. Shift work including nights/weekends is expected to support 24/7 operations.

Qualifications

• Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering (or equivalent technical field).
• Experience in field support, operations, or automation/robotics preferred.
• Strong problem-solving and quick decision-making skills in live operations.
• Familiarity with warehouse automation systems and barcode management is a plus.
• Basic IT/system knowledge for database updates.
• Excellent communication and customer-handling skills.
• Ability to work in rotating shifts, including weekends and nights.
• Good attitude & willingness to learn and grow.

Responsibilities

• Field Error Rectification: Respond to and rectify bot errors in real-time while the bot is running in the field.
• Monitor, document, and resolve operational issues detected in the field and GM Tower system in coordination with the remote team.
• Troubleshoot and rectify hardware errors on bots in the maintenance cage.
• Replace defective or worn-out parts in robots and ensure proper reassembly.
• Assist in root cause analysis and support escalation to maintenance manager when required.
• Escalate recurring or unresolved issues to the Maintenance team.
• Move bots requiring hardware repair to the maintenance cage and update the database.
• Raise JIRA/ServiceDesk tickets as and when required and track them down to closure.
• Customer & System Support: Act as the first point of contact for operational troubleshooting.
• Support continuous improvement initiatives by providing field feedback to Maintenance and remote hardware support team.

Skills

Field support experience

Automation/robotics experience

Problem solving

Warehouse automation familiarity

IT/system knowledge

Communication skills

Shift work

Customer handling

Education

Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering

Job description

R.O.B.O. - Robotics Operations & Business Oversight LLC seeks a remote Field Service Engineer to support warehouse robotics operations. You will rectify bot errors in the field, coordinate with remote teams and customers, and ensure accurate issue reporting to maintain uptime.

The role requires hands-on hardware troubleshooting, parts replacement, and strong communication skills. Shift work including nights/weekends is expected to support 24/7 operations.