Robotics Field Operations Coordinator

serverobotics; Washington (District of Columbia); On-site; USD 55,000 - 70,000; Full time

Job summary

Serve Robotics in Washington, DC, is hiring an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute against established strategies, manage day-to-day workflows, and help streamline processes to boost efficiency and reliability.

You will deploy with Field Agents and Piloting teams, monitor live operations, and generate key metrics while supporting onboarding and training of new staff.

Qualifications

• Bachelor's degree or equivalent in related field or 3+ years in operations, logistics, or customer service.
• Strong organizational, collaboration, and problem-solving skills.
• Ability to stay calm under pressure with a proactive, can-do attitude.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours, including evenings and weekends.
• Valid U.S. driver’s license and ability to drive mid-size vehicles.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems to minimize service disruptions.
• Ensure SOPs are followed and safety/quality measures are maintained across workflows.
• Open or close depots in accordance with scheduled shifts.
• Track and report key operational metrics to measure efficiency and identify improvement opportunities.
• Implement new processes and protocols as directed and ensure team adoption and compliance.
• Support the Sr. Operations Supervisor in daily decision-making to prioritize resources and balance workloads.
• Assist onboarding and training of new Operations Associates to ensure SOP consistency and performance standards.
• Provide ad hoc operational support across field ops, piloting, and project initiatives.

Skills

Organizational skills

Collaboration

Problem-solving

Independent work

Driver's license

Evenings/weekends availability

Education

Bachelor's degree or equivalent

Tools

Excel

Google Sheets

Job description

Serve Robotics in Washington, DC, is hiring an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute against established strategies, manage day-to-day workflows, and help streamline processes to boost efficiency and reliability.

You will deploy with Field Agents and Piloting teams, monitor live operations, and generate key metrics while supporting onboarding and training of new staff.