Operations Coordinator

Serve Robotics Inc; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Job summary

Serve Robotics Inc. in Washington, DC is seeking an Operations Coordinator to manage our commercial delivery network and execute established strategies. You will coordinate day-to-day activities and track metrics to improve efficiency and reliability.

You will work with supervisors and field agents, support onboarding and training, and ensure SOPs and safety protocols are followed. This onsite role requires flexibility for evenings/weekends and a valid U.S. driver's license.

Qualifications

• Bachelor’s degree or equivalent experience; 3+ years in operations, logistics, or customer service.
• Strong organizational, collaborative, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Willingness to work evenings and weekends as required.
• Valid U.S. driver’s license.

Responsibilities

• Coordinate daily deployments between field agents and piloting teams to ensure on-time operations.
• Monitor live operations and resolve issues in real time.
• Ensure SOP compliance and safety protocols across teams.
• Open or close depots according to schedule.
• Track key metrics and report on deployment efficiency and uptime.
• Support onboarding and training of new Operations Associates.

Skills

Strong organizational skills

Collaboration

Problem solving

Independent work

Spreadsheet proficiency

Education

Bachelor’s degree or equivalent

3+ years in operations

Tools

Excel

Google Sheets

Google Docs

Google Drive

Job description

EY Entrepreneur Of The Year® 2025 Bay Area Award Winner 2025

Fast Company 15 Tech Startups to Watch 2022

Fast Company Innovation by Design Awards Honorable Mention 2022

TED Conference Featured Talk 2020

Fast Company Innovation by Design Awards Honorable Mention (Mobility) 2019

Our mission

Serve is delivering a sustainable future, designed to center peopleand our communities. Our team is founded by serial entrepreneurs
and veteran leaders in robotics and artificial intelligence.

Our values

Empower people

We serve our neighborhoods and support local businesses. We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy, because we think that’s the best way to solve the big problems and to build a sustainable future.

Be passionate, be authentic, be kind

We are mission driven. We value each other and our community. We celebrate milestones and moments, both at Serve and in our personal life.

Both to our customers or to each other! We exceed customer expectations. We bring joy to our work and to our neighborhoods.

A letter from the CEO A l e t t e r f r o m t h e C E O

Serve started with an insight: that delivery could be smarter, kinder, safer, and more in sync with how we live now. What if delivery didn’t mean more cars, more noise, more stress?

So we built something small, quiet, thoughtful. A robot that rolls at walking speed, waits its turn at crosswalks, and fits into the rhythm of everyday life. It has 98% less emissions, 90% less weight, and 99% less kinetic energy than a car.

Robots are not the future. They’re right here, right now!

Roll with us

What to expect afterapplying

You’ll have a contact person at Serve for every step of your interview.

Operations Coordinator

Location

DC

Employment Type

Full time

Location Type

On-site

Department

Operations

Compensation

• $23 – $25 per hour Offers Equity

Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels being considered for this position.

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.

In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.

JOB DUTIES

Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on‑time robot operations.

Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.

Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.

Open or close depots in accordance with scheduled shift.

Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.

Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.

Assist the Sr. Operations Supervisor in daily decision‑making to help prioritize resources, balance workloads, and execute test plans.

Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.

Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)

Strong organizational, collaboration, and problem‑solving skills.

Ability to remain calm under pressure with a proactive, can‑do attitude toward challenges.

Demonstrated ability to work independently with minimal supervision.

Comfort with spreadsheets (Excel or Google Sheets)

Willingness to work flexible hours, including evenings and weekends, as operations require.

Comfortable driving mid‑size utility vehicles as needed.

Valid U.S. driver’s license.

Ability to work nights, weekends, and holidays

Preferred Experience, Qualifications, and Skills

Previous experience in a high‑growth, fast‑paced startup environment

Experience with schedule creation, resource planning, or forecasting

Direct customer‑facing experience (field or service-based)

Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)

Strong passion for efficiency, innovation, and robotics

Additional Information

This role is onsite and field‑based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.

Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high‑visibility vests, safe footwear) is mandated.

Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.

This role may require the operation of company vehicles or e‑bikes for work‑related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.