Robotics Delivery Operations Specialist

Serve Robotics; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Job summary

Serve Robotics is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute against established strategies, manage day-to-day activities, and identify opportunities to streamline processes while tracking metrics for accuracy and reliability.

You will collaborate with supervisors and leadership to align work with the broader operational strategy, ensuring the network runs seamlessly and meets performance targets.

Qualifications

• 3+ years in operations, logistics, or customer service.
• Strong organizational and problem-solving skills.
• Ability to stay calm under pressure with a proactive, can-do attitude.
• Independent work with minimal supervision.
• Comfort with spreadsheets (Google Sheets/Excel).
• Willingness to work flexible hours including evenings and weekends.
• Valid U.S. driver’s license.

Responsibilities

• Oversee and coordinate daily deployments between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time to minimize disruptions.
• Ensure SOP compliance with established workflows, safety protocols, and quality measures.
• Open or close depots per scheduled shift.
• Track and report key operational metrics to measure efficiency and identify improvements.
• Implement new processes and protocols to drive rollout and adoption across teams.
• Assist Sr. Operations Supervisor in daily decision-making to balance workloads.
• Support onboarding and training of new Operations Associates for consistency.
• Provide ad hoc operational support across field, piloting, and project initiatives.

Skills

Organizational skills

Collaboration

Problem solving

Calm under pressure

Independent work

Driver's license

Flexible hours

Spreadsheets

Education

Bachelor’s degree or equivalent experience

Tools

Google Workspace

Job description

Serve Robotics is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute against established strategies, manage day-to-day activities, and identify opportunities to streamline processes while tracking metrics for accuracy and reliability.

You will collaborate with supervisors and leadership to align work with the broader operational strategy, ensuring the network runs seamlessly and meets performance targets.