Robotics Delivery Ops Coordinator

Serve Robotics Inc; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Job summary

Serve Robotics Inc. in Washington, DC is seeking an Operations Coordinator to manage our commercial delivery network and execute established strategies. You will coordinate day-to-day activities and track metrics to improve efficiency and reliability.

You will work with supervisors and field agents, support onboarding and training, and ensure SOPs and safety protocols are followed. This onsite role requires flexibility for evenings/weekends and a valid U.S. driver's license.

Qualifications

• Bachelor’s degree or equivalent experience; 3+ years in operations, logistics, or customer service.
• Strong organizational, collaborative, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Willingness to work evenings and weekends as required.
• Valid U.S. driver’s license.

Responsibilities

• Coordinate daily deployments between field agents and piloting teams to ensure on-time operations.
• Monitor live operations and resolve issues in real time.
• Ensure SOP compliance and safety protocols across teams.
• Open or close depots according to schedule.
• Track key metrics and report on deployment efficiency and uptime.
• Support onboarding and training of new Operations Associates.

Skills

Strong organizational skills

Collaboration

Problem solving

Independent work

Spreadsheet proficiency

Education

Bachelor’s degree or equivalent

3+ years in operations

Tools

Excel

Google Sheets

Google Docs

Google Drive

Job description

Serve Robotics Inc. in Washington, DC is seeking an Operations Coordinator to manage our commercial delivery network and execute established strategies. You will coordinate day-to-day activities and track metrics to improve efficiency and reliability.

You will work with supervisors and field agents, support onboarding and training, and ensure SOPs and safety protocols are followed. This onsite role requires flexibility for evenings/weekends and a valid U.S. driver's license.