Robotics Help Desk Technician — Field Support
ST ENGINEERING AETHON INC
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Job summary
ST Engineering Aethon, Inc is seeking part‑time Product Support / Help Desk staff to troubleshoot hardware and software while robots operate in hospitals, hotels, and medical centers.
You will serve as the first contact for our Customer Service team and perform remote troubleshooting, guided by our ticketing system, with strong communication and problem‑solving skills.
An Associate’s Degree in IT is required; Linux knowledge is a plus and travel to onsite locations may be needed.
Qualifications
- Associate’s Degree in an IT related field.
- Willing and able to troubleshoot, maintain, configure, and install both hardware and software.
- Linux knowledge and/or experience is a plus
- Strong communication skills.
- Travel to onsite for field service may be required
Responsibilities
- Serve as the first point of contact for Customer Service via alerts, phone, email, or chat.
- Identify and verify problems through probing questions and effective listening.
- Provide quick remote troubleshooting and ticketed support for incoming communications.
- Walk customers through equipment use and basic resolution; escalate if onsite service is needed.
- Prioritize multiple open issues and document steps in the ticketing system.
Skills
Education
Tools
Job description
ST Engineering Aethon, Inc is seeking part‑time Product Support / Help Desk staff to troubleshoot hardware and software while robots operate in hospitals, hotels, and medical centers.
You will serve as the first contact for our Customer Service team and perform remote troubleshooting, guided by our ticketing system, with strong communication and problem‑solving skills.
An Associate’s Degree in IT is required; Linux knowledge is a plus and travel to onsite locations may be needed.
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