Field Implementation Engineer

ST Engineering, Aethon; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

ST Engineering Aethon, Inc is seeking a Field Engineer to install equipment, perform go-live support, and deliver ongoing technical and customer operations services at client sites.

You will manage deployments, coordinate with project managers, provide client training, and travel nationally as needed. Candidates should have a BS in related field or an Aethon experience, strong Linux/Unix and networking knowledge, and a proactive problem-solving mindset.

Qualifications

• BS in CS, engineering, industrial tech, or related field; or an Aethon-focused associates.
• Proficient in Linux/Unix and networking concepts.
• Ability to troubleshoot mechanical hardware and electronics.
• Strong technical, analytical, and communication skills.
• Experience with robotics integration and workflow optimization.
• Automation experience is a plus.

Responsibilities

• Install new equipment and add-ons at customer sites.
• Provide go-live and field service support.
• Train clients using train-the-trainer methods.
• Maintain clear communication with project managers and clients.
• Travel domestically as required; overnight travel.

Skills

Proficient in Linux/Unix

Network communications

Mechanical hardware repair

Technical analytical skills

Interpersonal communication

Robotic integration

Automation experience

Education

Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field

Associates Degree with Aethon product experience

Job description

Who WE Are:

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-­art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.

Description

Who WE Are:

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-­art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.

Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at [e-mail] or call 412-322-2975 – ext. 160

Must be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship

What YOU Will Do

The Field Engineer is responsible for equipment installation, go live support, technical support, customer operations, equipment upgrades, and field service-related activities with new and existing Aethon clients.

Key Responsibilities

Installation of new equipment and add-ons at customer sites.

• Setup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)
• Contact customer of schedule. (ETA, Dates, Times)
• Maximize customer satisfaction and value from our products.
• Monitor project responsibilities and ensure timely task completion.
• Prepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.
• Maintain a high level of communication with Project Managers via written reports, phone and email.
• Must be able to lift and carry sixty pounds.

Provide go live support at customer sites.

• Provide focal point project contact for Aethon/client communications and escalation of customer issues.
• Establish timely, clear task and project expectations.
• Provide training to clients using train-the-trainer education methodology
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.

Provide customer support.

• Perform necessary upgrades at customer sites.
• Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.
• Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.
• Be available for travel to customer sites for issue resolution in an emergency situation on short notice.

Requirements

How YOU Will Succeed:

Education / Training

• Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience

Specialized Knowledge/Skills

• Proficient in Linux/Unix
• A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
• Ability to troubleshoot and repair mechanical hardware / electronic components.
• Strong technical and analytical skills
• Strong interpersonal and communication skills
• Robotic integration and optimization of workflow processes
• Automation experience is a plus

Travel

• Position requires overnight national travel.
• Occasional weekend work may be required.
• Ability to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.