Robotics Help Desk Technician - Part-Time & Field Support

Aethon; Pittsburgh (Allegheny County); On-site; USD 27,552 - 41,328; Part time

Job summary

Aethon is seeking part-time employees for a Product Support / Help Desk role in Pittsburgh. The successful candidates will troubleshoot technical issues while our robots operate in various environments such as hospitals and hotels.

Applicants should possess at least an Associate’s Degree in an IT field and have strong communication skills. This position involves customer support and equipment familiarization, along with the opportunity for field service travel.

Qualifications

• At least an Associate’s Degree in an IT related field.
• Ability to troubleshoot, maintain, configure, and install hardware and software.
• Strong communication skills and professional image.

Responsibilities

• Serve as the first point of contact for Customer Service team.
• Provide technical assistance and customer support.
• Manage multiple open issues and document the process.

Skills

Troubleshooting

Customer Service

Technical Support

Communication

Education

Associate’s Degree in IT related field

Tools

Linux

Job description

Aethon is seeking part-time employees for a Product Support / Help Desk role in Pittsburgh. The successful candidates will troubleshoot technical issues while our robots operate in various environments such as hospitals and hotels.

Applicants should possess at least an Associate’s Degree in an IT field and have strong communication skills. This position involves customer support and equipment familiarization, along with the opportunity for field service travel.