Help Desk Technician (Part-Time)

ST Engineering, Aethon; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Part time

Job summary

ST Engineering, Aethon in Pittsburgh is seeking a part-time Customer Service Representative. You will be the first point of contact for customer support, handling inquiries via phone, email, and chat. The role involves troubleshooting technical issues and assisting customers with equipment usage.

The ideal candidate has an Associate’s Degree in IT or equivalent experience and strong communication skills. Knowledge of Linux is a plus, and willingness to travel for field service is required.

Qualifications

• Prior experience in customer service or technical support.
• Ability to manage multiple open issues simultaneously.
• Willingness to travel onsite for equipment service.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Troubleshoot and provide technical support.
• Document technical processes in the ticketing system.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Problem-solving skills

Education

Associate’s Degree in IT or equivalent experience

Tools

Ticketing systems

Linux

Job description

Who We Are

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, the company designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.

Responsibilities

• Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
• Perform customer identification and verification of problems through probing questions and effective listening skills, using provided processes and/or systems.
• Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to elevate issues appropriately when onsite service is required.
• Prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.

Requirements and Qualifications

• Associate’s Degree in an IT related field (or equivalent experience).
• Experience troubleshooting, maintaining, configuring, and installing both hardware and software.
• Linux knowledge and/or experience is a plus.
• Professional appearance and strong communication skills.
• Willingness to travel onsite for field service of Aethon equipment.
• Part‑time availability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.