Robotics Help Desk Technician: Field & Remote Support

ST Engineering, Aethon; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Part time

Job summary

ST Engineering, Aethon in Pittsburgh is seeking a part-time Customer Service Representative. You will be the first point of contact for customer support, handling inquiries via phone, email, and chat. The role involves troubleshooting technical issues and assisting customers with equipment usage.

The ideal candidate has an Associate’s Degree in IT or equivalent experience and strong communication skills. Knowledge of Linux is a plus, and willingness to travel for field service is required.

Qualifications

• Prior experience in customer service or technical support.
• Ability to manage multiple open issues simultaneously.
• Willingness to travel onsite for equipment service.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Troubleshoot and provide technical support.
• Document technical processes in the ticketing system.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Problem-solving skills

Education

Associate’s Degree in IT or equivalent experience

Tools

Ticketing systems

Linux

Job description

ST Engineering, Aethon in Pittsburgh is seeking a part-time Customer Service Representative. You will be the first point of contact for customer support, handling inquiries via phone, email, and chat. The role involves troubleshooting technical issues and assisting customers with equipment usage.

The ideal candidate has an Associate’s Degree in IT or equivalent experience and strong communication skills. Knowledge of Linux is a plus, and willingness to travel for field service is required.