Robotics Field Service Engineer - Onsite & Travel

KUKA Aktiengesellschaft; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

KUKA Aktiengesellschaft is seeking a Field Service Engineer to support robotic/automation installations, repairs and service escalations at customer sites in the Orlando area and beyond. The role requires strong hands-on technical skills and the ability to travel as needed.

Responsibilities include on-site troubleshooting, formal service reporting, and training of junior technicians. A BS degree in engineering and 5+ years of related experience are expected; passport and driver’s license are

Qualifications

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and related technical documentation.
• Knowledge of fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office, Internet, email, etc.).
• Valid driver’s license and passport required.

Responsibilities

• Execute assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations.
• Keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
• Provide on-the-job-training (OJT) and coaching for upcoming Field Service Technicians.
• Travel to customer sites; perform troubleshooting, repairs, and support, including long hours when needed.
• Lead by example and mentor Field Service Technicians; ensure safety and quality standards.

Skills

Customer service

Reading drawings

PC literacy

Driver's license

Passport

Education

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.)

Job description

KUKA Aktiengesellschaft is seeking a Field Service Engineer to support robotic/automation installations, repairs and service escalations at customer sites in the Orlando area and beyond. The role requires strong hands-on technical skills and the ability to travel as needed.

Responsibilities include on-site troubleshooting, formal service reporting, and training of junior technicians. A BS degree in engineering and 5+ years of related experience are expected; passport and driver’s license are