Field Service Engineer

KUKA Aktiengesellschaft; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

KUKA Aktiengesellschaft is seeking a Field Service Engineer to support robotic/automation installations, repairs and service escalations at customer sites in the Orlando area and beyond. The role requires strong hands-on technical skills and the ability to travel as needed.

Responsibilities include on-site troubleshooting, formal service reporting, and training of junior technicians. A BS degree in engineering and 5+ years of related experience are expected; passport and driver’s license are

Qualifications

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and related technical documentation.
• Knowledge of fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office, Internet, email, etc.).
• Valid driver’s license and passport required.

Responsibilities

• Execute assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations.
• Keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
• Provide on-the-job-training (OJT) and coaching for upcoming Field Service Technicians.
• Travel to customer sites; perform troubleshooting, repairs, and support, including long hours when needed.
• Lead by example and mentor Field Service Technicians; ensure safety and quality standards.

Skills

Customer service

Reading drawings

PC literacy

Driver's license

Passport

Education

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.)

Job description

Field Service Engineer

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities

Make an impactSummaryResponsible for executing assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site and/or via telephone. Seeks sales opportunities while ensuring customer satisfaction. Provides on-the-job-training (OJT) opportunities and coaching / mentoring for upcoming Field Service Technicians. Follows safety practices as defined by the Company and/or the customer's site safety code.

Essential Duties and Responsibilities including, but not limited to:

• Requires the ability to perform in-house, on-site and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
• Requires the ability to work within a flexible work/travel schedule. Requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
• Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.
• Completes Field Service reports - prior to leaving the customer’s site - with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed. Obtains the dated signature of the identified/authorized customer contact and supplies a copy to the customer.
• Develops technical credibility and rapport with customer. Forwards sales leads to appropriate account manager.
• Works with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Makes a complete backup of all software, programming, or configuration changes that were made during the customer visit, one copy of which is provided to the customer upon departure and a second copy is retained for KUKA Robotics service files
• Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.

• Assists the Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
• Assists with internal, end users, and System Partners training if required.
• Participates actively in the promotion and sale of parts and services when possible.
• Frequent travel to customer sites general business errands required – both domestic and international (passport required).
• Other duties as assigned.
• Must understand and follow safety regulations as well as identify/report safety concerns they may observe at KUKA Robotics, customer and/or integrator sites.
• Adheres to the Quality Systems and participates in continuous improvement.

Supervisory Responsibilities

Lead small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, etc.).

Application Requirements

What you need to succeed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office environment, Internet, email, etc.)
• Valid driver’s license and passport required.

Education and Experience

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.