Robotics Field Service Engineer & Team Lead

KUKA Aktiengesellschaft; Greenville, Northern (SC, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

KUKA Aktiengesellschaft in Greenville, SC is seeking a Field Service Engineer to perform on-site installations and service for robotic systems, with travel.

You will diagnose, repair, and service KUKA robotics equipment, keep records, and coach junior technicians. Requires Bachelor's degree and 5 years' related experience; willing to travel domestically and internationally as needed. The company supports ongoing training and a pathway for career growth.

Qualifications

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office environment, Internet, email, etc.)
• Valid driver’s license and passport required.

Responsibilities

• Execute robotic/automation jobs including onsite installation, repair and follow-up on service escalations.
• Keep accurate records of service calls and manage inventory of service parts, tools, and test equipment.
• Provide on-the-job training and mentoring for upcoming Field Service Technicians.
• Travel to customer sites, sometimes on short notice, and work long hours to meet customer needs.
• Promote parts and services and escalate opportunities to account managers.

Skills

Read schematics

Customer service basics

PC skills

Driver's license / passport

Education

Bachelor’s degree in Engineering / Electrical / Computer / Mechanical

Job description

KUKA Aktiengesellschaft in Greenville, SC is seeking a Field Service Engineer to perform on-site installations and service for robotic systems, with travel.

You will diagnose, repair, and service KUKA robotics equipment, keep records, and coach junior technicians. Requires Bachelor's degree and 5 years' related experience; willing to travel domestically and internationally as needed. The company supports ongoing training and a pathway for career growth.