Robotics Deployment Lead (Pre-Launch) – Customer Success

Robust AI; San Carlos (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Stock options

Huge growth potential

Strong startup culture

Medical, Dental, and Vision coverage

Flexible vacation and sick leave

Job summary

Robust AI is a fast-growing startup focused on autonomous robotics and AI. We seek a Pre-Deployment Manager to plan and execute customer deployments of warehouse robotic systems, coordinating across customer stakeholders and internal teams to ensure successful launches and early stabilization.

The role reports to the Director of Deployments and requires strong customer-facing skills, operational rigor, and cross-functional collaboration in an early-stage startup environment.

Qualifications

• BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience.
• Strong leadership and relationship-building skills.
• Experience managing implementations, customer deployments, or complex operational projects.
• Ability to communicate technical/complex information both verbally and in writing.

Responsibilities

• Own day-to-day planning and coordination for customer deployments and launch readiness.
• Serve as the primary point of contact for customer deployment execution and communication.
• Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates.
• Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams.
• Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements.
• Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches.
• Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams.
• Support onsite launch execution and customer communication during critical deployment periods.
• Prepare status reports by gathering, analyzing, and summarizing relevant information.
• Provide deployment metrics readouts and support post-launch reviews and lessons learned.
• Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed.
• Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support.

Skills

Leadership

Communication

Project management

Operations knowledge

Cross-functional collaboration

Problem solving

Education

BS in Business Administration, Operations, Engineering, or related field

Job description

Robust AI is a fast-growing startup focused on autonomous robotics and AI. We seek a Pre-Deployment Manager to plan and execute customer deployments of warehouse robotic systems, coordinating across customer stakeholders and internal teams to ensure successful launches and early stabilization.

The role reports to the Director of Deployments and requires strong customer-facing skills, operational rigor, and cross-functional collaboration in an early-stage startup environment.