Pre-Deployment Manager

Lever, Inc.; San Carlos, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Stock options

Medical coverage

Dental coverage

Vision coverage

Flexible vacation

Parental leave

Job summary

Robust AI is seeking an experienced Deployment Manager to lead customer deployments and launch readiness in a fast-growing robotics startup. You will own planning, coordinate multi-team efforts, and drive successful launches across operations, IT, engineering, and product.

You will communicate complex technical details clearly, manage risks, and travel up to 80% within the United States for deployments and on-site support. A BS degree and 4+ years of experience are required.

Qualifications

• BS in Business Administration, Operations, Engineering, or related field.
• At least 4 years of related work experience.
• Strong knowledge of distribution and fulfillment operations.
• Experience managing implementations or complex operational projects.
• Ability to communicate technical information clearly both verbally and in writing.

Responsibilities

• Own day-to-day planning and coordination for customer deployments and launch readiness.
• Serve as the primary point of contact for deployment execution and communication.
• Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates.
• Run kickoff meetings, readiness reviews, and go-live check-ins with customer and internal teams.
• Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflows.

Skills

Deployment coordination

Cross-functional leadership

Customer communication

Project planning

Education

BS in Business Administration/Operations/Engineering or related field

Job description

About you and this role:

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous.

Main responsibilities:

• Own day-to-day planning and coordination for customer deployments and launch readiness
• Serve as the primary point of contact for customer deployment execution and communication
• Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates
• Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams
• Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements
• Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches
• Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams
• Support onsite launch execution and customer communication during critical deployment periods
• Prepare status reports by gathering, analyzing, and summarizing relevant information
• Provide deployment metrics readouts and support post-launch reviews and lessons learned
• Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed
• Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support

The base pay range for this role is between $120,000 and $150,000, dependent on your skills, qualifications and experience.

What you’ll bring to the table:

• BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience
• Strong knowledge and understanding of distribution and fulfillment operations
• Experience managing implementations, customer deployments, or complex operational projects
• Ability to communicate technical/complex information both verbally and in writing
• Self-motivated and able to solve problems independently and in customer settings
• Strong communication skills to collaborate effectively with internal and external teams
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
• Strong leadership and relationship-building skills
• Ability to perform multiple tasks concurrently and respond to pressure situations effectivelyExperience building trust with customer stakeholders while driving execution and accountability

What we offer:

• Base salary, depending on your skills, qualifications and experience
• Stock options and huge growth potential
• Strong startup (and fun) culture
• Medical, Dental, and Vision coverage
• Flexible vacation and sick leave practices
• Paid parental leave

$120,000 - $150,000 a year

Robust AI fosters a culture of belonging and a shared commitment to equality and equity.

Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of all.