Robotics Delivery Ops Coordinator — Field & Flexible Hours

Industrious Ventures; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Serve Robotics is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify ways to streamline processes while tracking metrics for performance targets.

You will operate onsite and in depots, coordinating between field agents and piloting teams, supporting onboarding, and assisting leadership with resource prioritization and test plans.

Qualifications

• Bachelor’s degree or equivalent experience (3+ years in operations, logistics, or customer service).
• Strong organizational, collaboration, and problem-solving skills.
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Google Sheets).
• Willingness to work flexible hours, including evenings and weekends, as operations require.
• Comfortable driving mid-size utility vehicles as needed.
• Valid U.S. driver’s license.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Skills

Organizational skills

Collaboration

Problem-solving

Independent work

Spreadsheet proficiency

Flexible hours

Driver's license

Education

Bachelor’s degree or equivalent experience (3+ years in operations)

Tools

Google Sheets

Google Docs

Google Drive

Job description

Serve Robotics is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify ways to streamline processes while tracking metrics for performance targets.

You will operate onsite and in depots, coordinating between field agents and piloting teams, supporting onboarding, and assisting leadership with resource prioritization and test plans.