Robotics Delivery Operations Coordinator

Serve Robotics Inc; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Serve Robotics Inc. is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify opportunities to streamline processes and improve metrics.

You will focus on operational execution while proposing improvements to drive efficiency, reliability, and scalability. Collaboration with supervisors and leadership will align efforts with broader strategy, ensuring

Qualifications

• Bachelor’s degree or equivalent experience (3+ years in operations, logistics, or customer service).
• Strong organizational, collaboration, and problem-solving skills.
• Ability to stay calm under pressure with a proactive, can-do attitude toward challenges.
• Ability to work independently with minimal supervision.
• Experience with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to drive mid-size utility vehicles.
• Valid U.S. driver’s license.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Skills

Strong organizational skills

Collaboration

Problem-solving

Calm under pressure

Independent worker

Spreadsheet proficiency (Excel/Google)

Flexible hours

Driving ability

Valid U.S. driver’s license

Education

Bachelor’s degree or equivalent (3+ years in ops/logistics)

Tools

Google Workspace (Docs/Sheets/Drive)

Excel

Job description

Serve Robotics Inc. is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify opportunities to streamline processes and improve metrics.

You will focus on operational execution while proposing improvements to drive efficiency, reliability, and scalability. Collaboration with supervisors and leadership will align efforts with broader strategy, ensuring