Robotics Delivery Operations Lead

serverobotics; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Serve Robotics in Los Angeles is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify opportunities to streamline operations, while tracking metrics for continuous improvement.

You will focus on operational execution first, collaborating with supervisors to align work with the broader strategy, ensuring reliable performance and scalable delivery networks.

Qualifications

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service).
• Strong organizational, collaboration, and problem-solving skills.
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours, including evenings and weekends, as operations require.
• Comfortable driving mid-size utility vehicles as needed.
• Valid U.S. driver’s license.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Skills

Organizational skills

Collaboration

Problem solving

Independent working

Spreadsheets

Flexible hours

Driving ability

Driver's license

Education

Bachelor’s degree or equivalent

Job description

Serve Robotics in Los Angeles is seeking an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute established strategies, manage day-to-day activities, and identify opportunities to streamline operations, while tracking metrics for continuous improvement.

You will focus on operational execution first, collaborating with supervisors to align work with the broader strategy, ensuring reliable performance and scalable delivery networks.