Robotics Delivery Ops Coordinator

serverobotics; Chicago (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

Serve Robotics seeks an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute strategies, manage day-to-day activities, and identify opportunities to streamline processes while tracking metrics for accuracy.

You will work closely with supervisors to align with the broader operational strategy, supporting deployment efficiency, reliability, and scalability in a fast-growing robotics environment.

Qualifications

• Bachelor’s degree or equivalent experience in operations, logistics, or customer service.
• Demonstrated strong organizational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets).
• Willingness to work flexible hours including evenings and weekends.
• Valid U.S. driver’s license required.

Responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with SOPs by reinforcing adherence to workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout and team adoption.

Skills

Organization

Problem-solving

Independent work

Excel/Google Sheets

Willingness to work evenings/weekends

Valid U.S. driver's license

Education

Bachelor’s degree in related field

Tools

Excel

Google Sheets

Job description

Serve Robotics seeks an Operations Coordinator to ensure smooth daily operations across our commercial delivery network. You will execute strategies, manage day-to-day activities, and identify opportunities to streamline processes while tracking metrics for accuracy.

You will work closely with supervisors to align with the broader operational strategy, supporting deployment efficiency, reliability, and scalability in a fast-growing robotics environment.