Robotic Automation Control Engineer - Incident Lead

symbotic

United States

Remote

USD 71,000 - 98,000

Full time

7 days ago

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Benefits offered by this job

Travel up to 15%

Expense management & travel support

Job summary

Symbotic is seeking a Technical Control Engineer to ensure reliable operation of automated systems at client sites. You will balance reactive support with proactive monitoring, incident ownership, and continuous improvement.

The role collaborates with Engineering, R&D, Implementation, and Customer Operations to transition new sites from Hypercare to steady-state support, ensuring operational excellence. The position emphasizes technical ownership during critical events, RCA-driven improvements,

Qualifications

Bachelor's degree or equivalent in a related technical field.
Minimum 2 years in technical support or engineering role.
Experience with automation, robotics, or warehouse environments preferred.

Responsibilities

Provide advanced remote support for electro-mechanical systems, software, networking, and controls.
Troubleshoot and resolve complex technical issues at client sites.
Lead major incident response as technical owner.
Coordinate cross-functional resources to restore service.
Perform root cause analysis and contribute to knowledge base improvements.
Support transitions from Hypercare to steady-state support at new sites.
Monitor system performance and security, and document steps for resolution.