Roanoke Customer Service Generalist — Public Sector

Commonwealth of VA Careers; Virginia; On-site; USD 41,000 - 43,000; Full time

Job summary

Commonwealth of VA Careers is seeking DMV Customer Service Generalists for our Roanoke Customer Service Center. You will handle a range of DMV transactions, issue IDs, process applications, and assist customers with registrations and tests.

Training is provided; the role offers competitive benefits, paid holidays, and generous leave. Candidates should have strong customer service experience and be ready to engage with a diverse public.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high‑pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Responsibilities

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Skills

Customer service

Verbal & written communication

Attention to detail

Problem solving

MS Office

Read/interpret DMV policies

Regulations interpretation

Driver’s license rules

Tools

Microsoft Office

Job description

Commonwealth of VA Careers is seeking DMV Customer Service Generalists for our Roanoke Customer Service Center. You will handle a range of DMV transactions, issue IDs, process applications, and assist customers with registrations and tests.

Training is provided; the role offers competitive benefits, paid holidays, and generous leave. Candidates should have strong customer service experience and be ready to engage with a diverse public.