Roadside Training Specialist: Towing & Recovery Expert

Automobile Club Of Missouri Inc; St. Louis (MO); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(K) with company match

Pension

Tuition assistance

Floating holidays and PTO

Parental leave

Wellness programs

Employee discounts

Résumé du poste

The Automobile Club Of Missouri Inc is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service training for ICS providers and staff. You will cover towing, battery services, dispatch systems, and safety standards, delivering in classroom, virtual, and field settings.

This role requires traveling overnight to support programs across territories, providing technical guidance, reviewing complaints, and partnering with ERS leadership to identify coaching

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum three years in training, coaching, or instruction in automotive/roadside sectors preferred.
• Strong verbal and written communication with diverse audiences.
• Ability to build relationships, influence others, and deliver engaging training.
• Proficient in both in-person and virtual learning environments.
• Valid driver's license with acceptable driving record.

Responsabilités

• Deliver ERS培训 to ICT personnel on policies, procedures, regulations, and standards.
• Provide hands-on instruction in towing, battery services, dispatch systems, and lockout techniques.
• Conduct workshops and coaching sessions to support development and performance.
• Travel overnight on a scheduled basis to support training across territories.
• Offer technical guidance and resolve member complaints with leadership support.
• Identify training needs and opportunities with ERS leadership and ops teams.
• Monitor effectiveness and implement continuous improvement strategies.
• Maintain training records and prepare daily logs, weekly summaries, and monthly reports.

Connaissances

Strong communication

Training experience

In-person & virtual facilitation

Relationship building

Travel readiness

Formation

Bachelor's degree or equivalent

Outils

Dispatch systems

Description du poste

The Automobile Club Of Missouri Inc is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service training for ICS providers and staff. You will cover towing, battery services, dispatch systems, and safety standards, delivering in classroom, virtual, and field settings.

This role requires traveling overnight to support programs across territories, providing technical guidance, reviewing complaints, and partnering with ERS leadership to identify coaching