Tow Instructor

ECAAA AAA East Central; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Tuition assistance

Paid time off (PTO)

Job summary

Auto Club Enterprises is seeking a Tow Instructor to deliver Emergency Roadside Service training for Independent Contract Station service providers and their staff. The role covers towing, battery services, lockout techniques, dispatch systems, and member service standards.

The instructor will lead classroom, virtual, and field sessions, travel across territories, and provide technical guidance to address issues and coach performance improvements.

Qualifications

• Three years minimum of training, coaching, or instructional experience in automotive service, towing, or roadside assistance.

Responsibilities

• Deliver ERS training programs for ICSP personnel and employees.
• Provide hands-on instruction on towing operations, battery services, lockout techniques, dispatch systems, and roadside best practices.
• Travel overnight on a scheduled basis to support training initiatives across territories.
• Review and resolve member complaint cases with guidance from ERS leadership.
• Maintain training records and prepare daily activity logs and monthly reports.

Skills

Training experience

Communication skills

In-person & virtual teaching

Education

Bachelor's degree

Job description

Tow Instructor

The Roadside Service Instructor is responsible for delivering Emergency Roadside Service (ERS) training and development programs for Independent Contract Station (ICS) service providers and their employees. This role provides comprehensive instruction on roadside assistance operations, towing and recovery procedures, battery service programs, dispatch technologies, lockout techniques, and AAA member service standards. The instructor serves as a subject matter expert, ensuring service providers are equipped to deliver safe, efficient, and exceptional member experiences.

Responsibilities

Facilitate classroom, virtual, and field-based training programs for ICSP personnel on ERS policies, procedures, regulations, and service standards. Deliver hands‑on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices. Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence. Travel overnight on a scheduled basis to support training initiatives across assigned territories. Provide technical guidance and support in the review and resolution of member complaint cases. Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities. Monitor training effectiveness and recommend continuous improvement strategies. Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience required.
• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred.
• Strong verbal and written communication skills with the ability to effectively present information to diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating both in‑person and virtual learning environments.
• Valid driver's license with an acceptable driving record required.

Preferred Skills

• Knowledge of roadside assistance, towing operations, automotive service procedures, and service provider management.
• Experience utilizing dispatch technology and roadside service applications.
• Strong organizational skills with the ability to manage multiple priorities and travel independently.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.