Roadside Service Training Lead

AAA; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States seeks a Tow Instructor to deliver Emergency Roadside Service (ERS) training for Independent Contract Station providers. You will lead classroom, virtual, and field trainings on towing, battery service, dispatch systems, lockout techniques, and member service standards.

The role requires at least a Bachelor's degree or equivalent, 3+ years training experience in automotive services, and the ability to travel overnight to support programs across

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating both in-person and virtual learning environments.

Responsibilities

• Facilitate classroom, virtual, and field-based training programs for IC personnel on ERS policies, procedures, regulations, and service standards.
• Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices.
• Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence.
• Travel overnight on a scheduled basis to support training initiatives across assigned territories.
• Provide technical guidance and support in the review and resolution of member complaint cases.
• Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities.
• Monitor training effectiveness and recommend continuous improvement strategies.
• Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Skills

Training experience

Verbal and written communication

Presentation skills

Relationship building

In-person & virtual learning

Valid driver’s license

Education

Bachelor’s degree or equivalent

Job description

Auto Club Enterprises in the United States seeks a Tow Instructor to deliver Emergency Roadside Service (ERS) training for Independent Contract Station providers. You will lead classroom, virtual, and field trainings on towing, battery service, dispatch systems, lockout techniques, and member service standards.

The role requires at least a Bachelor's degree or equivalent, 3+ years training experience in automotive services, and the ability to travel overnight to support programs across