Roadside Training Specialist

ACMO Automobile Club Of Missouri; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Tow Instructor to deliver Emergency Roadside Service training for Independent Contract Station providers and their teams. You will instruct on towing and recovery, battery services, dispatch systems, lockout techniques, and member service standards.

You will lead classroom, virtual, and field training, travel overnight as needed, and collaborate with ERS leadership to identify training needs and opportunities while maintaining accurate training records.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Minimum of three years of training/coaching in automotive service or related industry.
• Strong verbal and written communication; able to present to diverse audiences.
• Proficient in in-person and virtual learning environments.
• Valid driver's license with acceptable driving record.

Responsibilities

• Facilitate classroom, virtual, and field training for ERS policies and standards.
• Deliver hands-on instruction on towing operations, battery services, lockout techniques, dispatch systems, and roadside best practices.
• Conduct coaching sessions and workshops to support employee development and operations excellence.
• Travel overnight on a scheduled basis to support training initiatives across territories.
• Provide guidance and resolve member complaint cases; monitor training effectiveness.
• Maintain training records and prepare daily activity logs, weekly summaries, and monthly reports.

Skills

Training delivery

Coaching

Public speaking

Virtual learning

Driver's license

Education

Bachelor's degree

Tools

Dispatch systems

Job description

Auto Club Enterprises is seeking a Tow Instructor to deliver Emergency Roadside Service training for Independent Contract Station providers and their teams. You will instruct on towing and recovery, battery services, dispatch systems, lockout techniques, and member service standards.

You will lead classroom, virtual, and field training, travel overnight as needed, and collaborate with ERS leadership to identify training needs and opportunities while maintaining accurate training records.