Roadside Support Technician - Flatbed & Towing

AAA Northeast; West Springfield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

6% 401(k) match

Tuition reimbursement

Wellness incentives

AAA membership

Job summary

AAA Northeast is seeking a Roadside Service Technician (Flatbed) to provide safe, best-in-class roadside solutions for AAA members. You’ll respond to service requests, perform minor mechanical work when trained, and tow vehicles when needed while educating members on safety and options.

The role offers a pay range of $22.00–$24.75 per hour with shift differentials, annual bonuses, and comprehensive benefits including medical, dental, and a 6% 401(k) match.

Qualifications

• High school diploma or GED required.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting required.
• Active and valid driver's license issued by a single state or jurisdiction required.
• DOT card pre-hire and as a current employee within 1 year required.
• Must pass motor vehicle record check during pre-hire screening and periodically during employment.

Responsibilities

• Respond to member requests and provide safe roadside assistance, including jump starts and tire changes.
• Tow disabled vehicles if required and deliver high-quality customer service to AAA members.
• Perform minor mechanical work when trained, follow safety procedures, and document calls in the MDC system.
• Promote AAA products/services and coordinate with Dispatch to meet member needs.
• Work independently across a 24/7 shift schedule and maintain vehicle and equipment in safe condition.

Education

High School Diploma or GED

Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting

Active and valid driver's license

DOT card pre-hire

Satisfactorily pass a motor vehicle record check

Job description

AAA Northeast is seeking a Roadside Service Technician (Flatbed) to provide safe, best-in-class roadside solutions for AAA members. You’ll respond to service requests, perform minor mechanical work when trained, and tow vehicles when needed while educating members on safety and options.

The role offers a pay range of $22.00–$24.75 per hour with shift differentials, annual bonuses, and comprehensive benefits including medical, dental, and a 6% 401(k) match.