Roadside Support & Dispatch Advisor

Hirschbach; Sapulpa (OK); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Shift differential $4,200/yr

PTO 120 hours on first day

Full benefits package

401(k) with match

Job summary

Hirschbach in Sapulpa, OK, is seeking a logistics coordination professional to manage unscheduled breakdowns and coordinate emergency repair across the U.S. You will route drivers to trusted vendors, make cost-effective repair decisions, and keep drivers informed throughout incidents.

The role requires multitasking, strong communication, and tech-savviness with AS-400, Peoplenet, Electronic Logs, and Netgraf; a high school diploma is required, with a Bachelor’s in Supply Chain or related field a

Qualifications

• High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.

Responsibilities

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Route drivers to trusted vendors or service centers using our extensive network and database.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escape serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

Job description

Hirschbach in Sapulpa, OK, is seeking a logistics coordination professional to manage unscheduled breakdowns and coordinate emergency repair across the U.S. You will route drivers to trusted vendors, make cost-effective repair decisions, and keep drivers informed throughout incidents.

The role requires multitasking, strong communication, and tech-savviness with AS-400, Peoplenet, Electronic Logs, and Netgraf; a high school diploma is required, with a Bachelor’s in Supply Chain or related field a