Road Maintenance Coordinator

J.B. Hunt Transport; Lowell (AR); On-site; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement plan

Paid time off

Paid maternity leave

Paid parental leave

Six paid holidays annually

Job summary

A leading transportation company in Lowell, Arkansas is seeking a Road Maintenance Coordinator II. This role involves answering breakdown calls, assisting drivers with repairs, and coordinating with vendors to ensure efficient service and equipment utilization. Candidates should have a high school diploma or GED, and while automotive knowledge is preferred, the role requires strong communication and problem-solving skills. Competitive benefits and opportunities for bonus incentives are offered for full-time positions.

Qualifications

• High school diploma or GED equivalent with up to 1 year of related experience.
• Automotive and/or diesel mechanic knowledge preferred.
• Ability to process information with high accuracy.
• Effective communication skills are essential.

Responsibilities

• Answer incoming breakdown calls and resolve equipment issues.
• Assist drivers with vehicle repairs and information.
• Follow up to ensure timely problem handling.
• Locate vendors for quick repairs at competitive prices.

Skills

Automotive knowledge

Diesel mechanic knowledge

Proficient in Microsoft Office

Effective communication

Ability to adapt to dynamic environments

Education

High school diploma or GED

Job description

Job Title: Road Maintenance Coordinator II

Department: Production & Skilled Trades

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost effective decisions to facilitate quick repairs in order to maximize equipment utilization. Must receive management approval for repair expenditures exceeding $500.00.

Job Description

Key Responsibilities

• Assist company drivers or leased owner-operators with vehicle repairs, tires, fuel, advances and repair instructions by promptly answering incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs
• Provide follow up to ensure problems have been handled in a timely manner
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization

Qualifications

Minimum Qualifications

• High school diploma or GED equivalent with up to 1 year of related experience and/or training OR equivalent combination of education and experience
• Preferred Qualifications: Automotive and/or diesel mechanic knowledge
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to process information with high levels of accuracy
• Ability to establish and maintain effective relationships with personnel, customers and vendors
• Ability to use time and resources efficiently and effectively
• Ability to work both individually and as a team
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.)
• Ability to meet or exceed customer needs and expectations to provide excellent service

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Transportation/Logistics

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.