Road Assist Advisor

Hirschbach; Sapulpa (OK); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Shift differential $4,200/yr

PTO 120 hours on first day

Full benefits package

401(k) with match

Job summary

Hirschbach in Sapulpa, OK, is seeking a logistics coordination professional to manage unscheduled breakdowns and coordinate emergency repair across the U.S. You will route drivers to trusted vendors, make cost-effective repair decisions, and keep drivers informed throughout incidents.

The role requires multitasking, strong communication, and tech-savviness with AS-400, Peoplenet, Electronic Logs, and Netgraf; a high school diploma is required, with a Bachelor’s in Supply Chain or related field a

Qualifications

• High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.

Responsibilities

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Route drivers to trusted vendors or service centers using our extensive network and database.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escape serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

Job description

• Both shifts are eligible for a $4,200/annual shift differential (paid weekly)
• $52k - $55k based on experience
• 120 hours of PTO on your very first day.
• Full benefits package: medical, dental, vision, company-paid disability and life insurance.
• 401(k) with match – invest in your future.

Your Schedule

• 4 days on/4 days off, 6:00am-6:00pm
• 4 days on/4 days off, 7:00am-7:00pm
• Both shifts are eligible for a $4,200/annual shift differential (paid weekly)

Pay & Perks

• $52k - $55k based on experience
• 120 hours of PTO on your very first day.
• Full benefits package: medical, dental, vision, company-paid disability and life insurance.
• 401(k) with match – invest in your future.

What You’ll Be Doing

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Route drivers to trusted vendors or service centers using our extensive network and database.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escape serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

What You Bring

We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.

• High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
• Composed and clear communicator, even when everything’s on the line.
• \"All In to Win\" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.

EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.