Roadside Support Agent — Entry Level CSR

Randstad USA; Itasca (IL); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Fun Work Environment

Conveniently Located with Easy Highway

Onsite Gym

Spacious Lunchroom

Massage Chairs

Newly renovated Building

Job summary

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers needing roadside assistance. This in-office role requires empathy and strong questioning to gather information and initiate service.

The position offers a weekend-inclusive schedule, a pay rate of $18.00 per hour, and on-site amenities. High school education is required, and prior experience is preferred for this entry-level role.

Qualifications

• 1 year of experience minimum
• Entry level role
• High school education required

Responsibilities

• As a Customer Service Representative, you will help customers needing roadside assistance and represent our clients on various call types including repair approval, reimbursement, rental requests, insurance claims, trip interruption, passenger transport, and claims administration calls.
• Every day, you will gather situational information to proceed with the service request, using provided tools and following SOPs.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Education

High School (required)

Job description

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers needing roadside assistance. This in-office role requires empathy and strong questioning to gather information and initiate service.

The position offers a weekend-inclusive schedule, a pay rate of $18.00 per hour, and on-site amenities. High school education is required, and prior experience is preferred for this entry-level role.