Roadside Support Specialist

Bosch USA; Itasca (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401k match

Competitive benefits package

Onsite gym

Massage chairs

Entry level $18 hourly

Job summary

Bosch Service Solutions in Itasca, IL is seeking a Customer Service Representative to support Roadside Protect operations. You will handle inbound calls, gather information, and coordinate dispatches to assist customers stranded on the road with empathy and clear communication.

This full-time role offers training, a set schedule, and benefits, with an starting wage of $18 per hour. On-site position with opportunities to grow and collaborate in a dynamic, international team environment.

Qualifications

• U.S Work Authorization
• High School Diploma or GED required
• High level of attention to detail and problem-solving skills
• Ability to comfortably work in a fast paced, time sensitive environment
• Proficient with using a desktop computer and MS office applications
• Strong interpersonal communication skills, verbal and written.
• Strong customer service and empathy skills
• Reliable, strong attendance and professionalism
• Ability to commute and work on-site in Itasca, IL
• Ability to work a set schedule.
• Additional language skills are beneficial, such as French or Spanish but not required.
• Experience in the roadside assistance or automotive industry is beneficial but not required

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Accurately gather required information and enter data into dispatch systems, or perform fleet intake, gather vehicle, driver and indicant information accurately.
• Follow scripts, workflows, and client specific requirements
• Communicate clearly with customers or drivers regarding next steps, expectations and processes
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.

Skills

Customer service

Empathy

Communication skills

Data entry

MS Office

Education

High School Diploma or GED

Job description

Bosch Service Solutions in Itasca, IL is seeking a Customer Service Representative to support Roadside Protect operations. You will handle inbound calls, gather information, and coordinate dispatches to assist customers stranded on the road with empathy and clear communication.

This full-time role offers training, a set schedule, and benefits, with an starting wage of $18 per hour. On-site position with opportunities to grow and collaborate in a dynamic, international team environment.