Roadside Service Training Specialist

AAA Auto Club Enterprises; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service training for Independent Contract Station providers and staff. You will cover towing, battery services, dispatch systems, and lockout techniques, ensuring safe and exceptional member experiences.

The role combines classroom, virtual, and field sessions with occasional overnight travel to support programs across territories.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service or related industry.
• Strong verbal and written communication skills with the ability to present information to diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating both in-person and virtual learning environments.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver ERS training for ICA personnel on policies, procedures, and standards.
• Facilitate classroom, virtual, and field-based training programs.
• Provide technical guidance and support in resolving member complaints.
• Travel overnight on a scheduled basis to support training initiatives across territories.
• Identify training needs and coaching opportunities with ERS leadership.
• Maintain training records and prepare activity logs and reports.

Skills

Training experience

Verbal & written communication

Relationship building

In-person & virtual facilitation

Travel readiness

Education

Bachelor's degree

Tools

Dispatch technology

Roadside service apps

CRM systems

Job description

AAA Auto Club Enterprises is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service training for Independent Contract Station providers and staff. You will cover towing, battery services, dispatch systems, and lockout techniques, ensuring safe and exceptional member experiences.

The role combines classroom, virtual, and field sessions with occasional overnight travel to support programs across territories.