Tow Instructor

AAA Auto Club Enterprises; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an experienced Roadside Service Instructor to deliver Emergency Roadside Service training for Independent Contract Station providers and staff. You will cover towing, battery services, dispatch systems, and lockout techniques, ensuring safe and exceptional member experiences.

The role combines classroom, virtual, and field sessions with occasional overnight travel to support programs across territories.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service or related industry.
• Strong verbal and written communication skills with the ability to present information to diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating both in-person and virtual learning environments.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver ERS training for ICA personnel on policies, procedures, and standards.
• Facilitate classroom, virtual, and field-based training programs.
• Provide technical guidance and support in resolving member complaints.
• Travel overnight on a scheduled basis to support training initiatives across territories.
• Identify training needs and coaching opportunities with ERS leadership.
• Maintain training records and prepare activity logs and reports.

Skills

Training experience

Verbal & written communication

Relationship building

In-person & virtual facilitation

Travel readiness

Education

Bachelor's degree

Tools

Dispatch technology

Roadside service apps

CRM systems

Job description

The Roadside Service Instructor is responsible for delivering Emergency Roadside Service (ERS) training and development programs for Independent Contract Station (ICS) service providers and their employees. This role provides comprehensive instruction on roadside assistance operations, towing and recovery procedures, battery service programs, dispatch technologies, lockout techniques, and AAA member service standards. The instructor serves as a subject matter expert, ensuring service providers are equipped to deliver safe, efficient, and exceptional member experiences.

Responsibilities

• Facilitate classroom, virtual, and field-based training programs for ICA personnel on ERS policies, procedures, regulations, and service standards.
• Deliver hands‑on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices.
• Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence.
• Travel overnight on a scheduled basis to support training initiatives across assigned territories.
• Provide technical guidance and support in the review and resolution of member complaint cases.
• Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities.
• Monitor training effectiveness and recommend continuous improvement strategies.
• Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience required.
• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred.
• Strong verbal and written communication skills with the ability to effectively present information to diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.
• Proficient in facilitating both in‑person and virtual learning environments.
• Valid driver's license with an acceptable driving record required.

Preferred Skills

• Knowledge of roadside assistance, towing operations, automotive service procedures, and service provider management.
• Experience utilizing dispatch technology and roadside service applications.
• Strong organizational skills with the ability to manage multiple priorities and travel independently.

This role is ideal for an experienced trainer who is passionate about developing others, improving operational performance, and ensuring exceptional service delivery for AAA members.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify