Tow Senior Instructor

AAA Auto Club Enterprises; Costa Mesa (CA); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health coverage

401(k) match and pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a senior training leader who will guide, facilitate, and deliver training while coaching instructors across ACE markets. The role emphasizes strategic training solutions, evaluating performance, and implementing improvements for a better learning experience.

The position involves conducting ERS instructional courses, direct coaching of instructor staff, and managing special assignments.

Qualifications

• 4-year college degree or equivalent combination of education and work experience.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Excellent verbal and written communication skills, including strong presentation abilities.

Responsibilities

• Provides direct coaching and mentoring to instructor team members across ACE markets
• Coordinates special assignments and management projects
• Conduct formal classroom training sessions, workshops, and presentations for IC personnel regarding ERS policies and procedures, and regulations
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned
• Overnight travel required on a pre-scheduled basis
• Collaborate with ERS teams to identify specific training and coaching opportunities
• Prepare weekly and monthly reports

Skills

Verbal communication

Written communication

Presentation skills

Education

4-year college degree or equivalent combination of education and work experience

Job description

Job Summary

For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success. Implements improvements for a better learning experience.

Job Summary

For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success. Implements improvements for a better learning experience.

Job Description

This senior-level instructor position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees and provides direct coaching and mentoring to instructor staff across Auto Club Enterprises (ACE) markets. This position is also responsible for special assignments and/or projects as directed by management.

Benefits include:

• Fleet vehicle for the transport and safekeeping of training supplies and equipment
• Company-paid uniforms
• 60-80% field work.
• Work-from-home flexibility
• Travel
• Overtime

Job Duties

• Provides direct coaching and mentoring to instructor team members across ACE markets
• Coordinates special assignments and management projects
• Conduct formal classroom training sessions, workshops, and presentations for IC personnel regarding ERS policies and procedures, and regulations.
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
• Overnight travel required on a pre-scheduled basis.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare weekly and monthly reports.

Qualifications

• 4-year college degree or equivalent combination of education and work experience required.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver’s license and an acceptable driving record required.

Travel Requirements

• Regular travel across ACE markets in support of ongoing training initiatives (30% proficiency)

The starting pay range for this position is:

$35.94 - $47.87

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).