Roadside Dispatch Specialist — 24/7 Detroit Ops

TROYS TOWING INC; Detroit (MI); Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Paid time off

401(k)

Employee discounts

Zusammenfassung

Troy's Towing Inc in Detroit, MI is seeking a sharp Dispatcher to join our fast-paced team. You will be the voice and backbone of our operations, connecting drivers with customers and ensuring timely service around the clock.

Responsibilities include managing inbound service calls, dispatching tow trucks, coordinating routes to maximize response times, and maintaining logs. A strong communicator with multitasking skills thrives in our high-pressure environment.

Qualifikationen

• Experience in a dispatcher, call center, or logistics coordination role is preferred.
• Excellent communication and multitasking abilities in a fast-paced setting.
• Familiarity with the Detroit metro area and local roadways is a plus.

Aufgaben

• Receive and manage inbound service calls from customers, motorists, and roadside programs.
• Dispatch tow truck drivers to service locations in a timely and efficient manner.
• Monitor driver locations and coordinate routing to maximize response times.
• Maintain accurate logs of calls, service requests, and driver activity.
• Communicate with law enforcement, motor clubs, and insurance providers as needed.
• Provide customers with ETAs and updates on service status.
• Handle high-pressure situations calmly and prioritize calls based on urgency.

Kenntnisse

Dispatch experience

Customer service

Communication

Multitasking

Detroit familiarity

Dispatch software

Ausbildung

High school diploma

Tools

GPS tracking

Dispatch software

Jobbeschreibung

Troy's Towing Inc in Detroit, MI is seeking a sharp Dispatcher to join our fast-paced team. You will be the voice and backbone of our operations, connecting drivers with customers and ensuring timely service around the clock.

Responsibilities include managing inbound service calls, dispatching tow trucks, coordinating routes to maximize response times, and maintaining logs. A strong communicator with multitasking skills thrives in our high-pressure environment.