Dispatcher

TROYS TOWING INC; Detroit (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k)

Employee discounts

Job summary

Troy's Towing Inc in Detroit, MI is seeking a sharp Dispatcher to join our fast-paced team. You will be the voice and backbone of our operations, connecting drivers with customers and ensuring timely service around the clock.

Responsibilities include managing inbound service calls, dispatching tow trucks, coordinating routes to maximize response times, and maintaining logs. A strong communicator with multitasking skills thrives in our high-pressure environment.

Qualifications

• Experience in a dispatcher, call center, or logistics coordination role is preferred.
• Excellent communication and multitasking abilities in a fast-paced setting.
• Familiarity with the Detroit metro area and local roadways is a plus.

Responsibilities

• Receive and manage inbound service calls from customers, motorists, and roadside programs.
• Dispatch tow truck drivers to service locations in a timely and efficient manner.
• Monitor driver locations and coordinate routing to maximize response times.
• Maintain accurate logs of calls, service requests, and driver activity.
• Communicate with law enforcement, motor clubs, and insurance providers as needed.
• Provide customers with ETAs and updates on service status.
• Handle high-pressure situations calmly and prioritize calls based on urgency.

Skills

Dispatch experience

Customer service

Communication

Multitasking

Detroit familiarity

Dispatch software

Education

High school diploma

Tools

GPS tracking

Dispatch software

Job description

Benefits:

• Paid time off
• 401(k)
• Employee discounts

About the Role:

Troy's Towing Inc is looking for a sharp, reliable Dispatcher to join our fast-paced team in Detroit, MI! This is a critical role where you'll be the voice and backbone of our operations, connecting drivers with customers and keeping everything running smoothly around the clock.

Responsibilities:

• Receive and manage inbound service calls from customers, motorists, and roadside assistance programs
• Dispatch tow truck drivers to service locations in a timely and efficient manner
• Monitor driver locations and coordinate routing to maximize response times
• Maintain accurate logs of calls, service requests, and driver activity
• Communicate with law enforcement, motor clubs, and insurance providers as needed
• Provide customers with ETAs and updates on service status
• Handle high-pressure situations calmly and prioritize calls based on urgency

Requirements:

• Previous dispatching, call center, or logistics coordination experience preferred
• Strong communication and multitasking skills in a fast-paced environment
• Familiarity with the Detroit metro area and local roadways
• Proficient with dispatch software, GPS tracking tools, or ability to learn quickly
• Ability to work flexible shifts, including nights, weekends, and holidays
• Calm, professional demeanor with strong problem-solving abilities
• High school diploma or GED required

About Us:

Troy's Towing Inc has been a trusted name in towing and roadside assistance throughout the Detroit, MI area. We've built our reputation on fast response times, dependable service, and a team that truly cares about helping people when they need it most. Our employees enjoy a supportive work environment where hard work is recognized and every team member plays a vital role in our success.