Fleet Dispatch

HALCO MANAGEMENT; Southfield (MI); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

ARNAZ Towing in Southeast Michigan is seeking a dispatcher who can run our board like an air traffic controller: fast, calm, and accurate. You will answer incoming calls, dispatch tow trucks, and route jobs efficiently based on driver location and priority.

You will track drivers in real time, confirm each job completion, and communicate professionally with customers, drivers and motor club/insurance partners (AAA and others).

Qualifikationen

• Prior dispatch experience in towing, trucking, delivery or emergency services is preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator on the phone and under pressure.
• Able to multitask across several live jobs simultaneously.
• Basic computer proficiency; dispatch software experience is a plus.
• Reliable, accountable and able to work rotating or overnight shifts as needed.

Aufgaben

• Answer incoming calls and dispatch tow trucks quickly.
• Track drivers and jobs in real time — location, ETA and status.
• Route jobs efficiently based on driver location and priority.
• Follow up to confirm each job is completed and customer is cared for.
• Communicate professionally with customers, drivers and partners.
• Keep accurate records in the dispatch system (Towbook).
• Flag delays, disputes or safety issues early.

Kenntnisse

Dispatch experience

Local geography knowledge

Clear communicator

Multitasking

Computer proficiency

Dispatch software (Towbook)

Tools

Towbook

Jobbeschreibung

About this position

ARNAZ Towing keeps Southeast Michigan moving — emergency roadside calls, motor club dispatches, and commercial accounts, all day, every day. We need a dispatcher who can run our board like an air traffic controller: fast, calm, and accurate.

WHAT YOU'LL DO

• Answer incoming calls and dispatch tow trucks to the right location, fast.
• Track every driver and job in real time — location, ETA, and status.
• Route jobs efficiently based on driver location, truck type, and priority.
• Follow up to confirm each job is completed and the customer is taken care of.
• Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
• Keep accurate records in our dispatch system (Towbook).
• Flag problems — delays, disputes, safety issues — before they become bigger problems.

WHAT YOU BRING

• Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator — on the phone and under pressure.
• Comfortable multitasking across several live jobs at once.
• Basic computer proficiency; dispatch software experience a plus.
• Reliable, accountable, and able to work a rotating or overnight shift as needed.