ROADSIDE ASSISTANCE SUPERVISOR

Europcar España; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Company-paid Life Insurance

Parental leave

Job summary

Europcar España in Tulsa seeks a Roadside Assistance Supervisor to lead the Roadside Assistance Call Center. Responsibilities include managing daily operations, ensuring top-notch service quality, and coaching team members.

The ideal candidate will have experience in supervision within customer service and will be committed to operational excellence while fostering a high-quality service culture. Comprehensive benefits including medical, dental, and 401k are offered.

Qualifications

• Proven experience in a supervisory role within a customer service environment.
• Strong ability to manage workflows and coach employees effectively.
• Commitment to operational excellence and service improvement.

Responsibilities

• Lead daily operations of the Roadside Assistance Call Center.
• Ensure high-quality service delivery and handle escalations.
• Promote a safe and team-oriented work environment.

Skills

Team leadership

Customer service

Coaching

Problem solving

Attention to detail

Job description

## ROADSIDE ASSISTANCE SUPERVISORSolicitarlocations: Tulsatime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR112570## **Job Description**The Roadside Supervisor is responsible for leading the daily operations of the Roadside Assistance Call Center, ensuring timely, accurate, and high-quality service delivery to all customers. This role balances hands-on team leadership with frontline customer interaction, serving as a support coach for agents and a professional representative of our brand.This role demands a sharp eye for detail, a commitment to operational excellence, and the ability to energize and hold your team accountable. The ideal candidate is someone who can manage the workflow, coach in real time, handle escalations with poise, and maintain a team culture focused on service, performance, and continuous improvement.**You will:*** Oversee daily operations of the roadside call center* Ensure efficient, accurate, and timely service delivery* Handle customer interactions, including escalations* Maintain compliance with all departmental policies and procedures* Foster a high-quality, customer-first service culture* Direct daily workflow and support team members as needed* Monitor team productivity and case handling.* Motivate, redirect, and support staff in real time* Resolve employee and customer issues quickly and professionally* Enforce company service standards and policies* Provide coaching, feedback, and ongoing development* Develop employees based on individual strengths* Contribute to call handling during peak or hold times**Training & Performance*** Lead new employee training and onboarding* Deliver continuous coaching and performance evaluations* Support agents with tools, resources, and encouragement* Ensure individual and departmental goals are met**Operations & Environment*** Promote a safe, secure, and healthy work environment* Assist with ad hoc projects and department needs* Uphold a team-oriented culture focused on excellence* Take ownership of self-development and ongoing learning**We offer:*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance programWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.