P/T ROADSIDE AGENT

Europcar Mobility Group; Tulsa (OK); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical Vision Dental

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Job summary

Fox Rent A Car in Tulsa is seeking a Part-time Roadside Agent to provide fast, friendly assistance to customers on the road. You will handle inbound calls, determine immediate actions, and guide customers to safe resolutions.

Ideal candidates have experience in call centers, strong communication, and the ability to stay calm under pressure while delivering professional service.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.
• Excellent verbal and written communication skills.
• A high degree of comfort using computerized order processing systems.
• Detail-oriented with effective organization and follow-through skills.
• Flexible, able to multitask, and open to change.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to achieve one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company across channels (in person, phone, email, etc.).
• Explain vehicle features to customers and co-workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs.

Skills

Inbound call center experience

Automotive industry knowledge

Typing and data entry

Google Suite (Word, Excel)

Verbal and written communication

Order processing systems

Problem-solving

Attention to detail

Multitasking

Job description

## P/T ROADSIDE AGENTBewerbenlocations: Tulsatime type: Teilzeitposted on: Heute ausgeschriebenjob requisition id: JR114265**Stelleninhalte*****Stay calm, solve fast, and get people moving again.*****At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.******Your Primary Focus Is To***** **Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles*** **Determine a preliminary course of action based on the information presented by the customer*** **Think creatively and independently while facilitating problem resolution*** **Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution*** **Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely*** **Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices*** **Effectively explain vehicle features to customers and co-workers with a wide range of knowledge*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Experience in an inbound call center and automotive-related business is a solid plus*** **Intermediate typing and data entry skills*** **Proficiency in Google Suite, including Word and Excel*** **Must be available to work multiple schedules that include weekends and holidays******We're Looking For***** **Excellent verbal and written communication skills*** **A high degree of comfort using computerized order processing systems*** **Proven ability to use solid reasoning and problem-solving skills*** **Detail-oriented with effective organization and follow-through skills*** **Flexible, able to multitask, and open to change*** **Self-motivated with excellent organizational skills and attention to detail*** **Ability to function in a fast-paced environment under short time constraints******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***